Welcome to Rise Park Surgery.
Rise Park Surgery serves the whole of Rise Park as well as areas of Top Valley and Bestwood Village. Our team includes seven GPs, two nurses, one senior health care assistant, three phlebotomists as well as our Business Manager, Patient Services Manager administration and reception staff.
We offer a full general practice service and run specialist clinics for children and pregnant women, diabetes and asthma sufferers and for patients needing minor surgery.
Please contact Nottingham City Commissioning Group on (0115) 8831820 for services we do not provide.
At Rise Park Surgery, we aim to treat all our patients promptly, courteously and in complete confidence.
New Surgery Opening Hours
Due to recent feeback from our patients will be changing our opening times from the week commencing the 7th September. We will no longer operate a late night extended clinic on Thursdays, however instead we will operate an early morning extended hours clinic. This means we will now open at 7am and close at 6:30pm on Thursdays.
The GP’s, Nurses, HCA and the Practice Team would like to thank
everyone who has responded to any questionnaires or surveys over the last year.
Just to let you know that in a recent survey regarding access to appointments 74% of respondents said they were very satisfied with appointment availability, 22% said they were satisfied and 4% were not satisfied with appointment accessibility. We will continue to review the appointments system and make improvements as and where we can.
Since December 2014 we have also been asking patients to complete the ‘Friends and Family Test’ questions either by filling in a card that can be found in various places throughout the surgery or by texting a reply back to the automated messages. On average 91.5% of patients who responded said they would either be extremely likely or likely to recommend the surgery to Friends and Family.
Please continue you to tell us about the things you like and where you think we can improve our services by responding to the text messages or by completing a comments card. Alternatively, please contact Jo Hynes (Patient Services Manager) on 0115 927 2525.
Rise Park Surgery are pleased to announce that we are now able to offer patients the ability to order repeat prescriptions via this website as well as booking appointments on line and view your summary record.
To register for the website please bring one form of photo ID (i.e. passport, driving license) and one utility bill showing your current address (no more than 6 months old) and reception will provide you with a user name and password.
Phlebotomy Service at Rise Park Surgery
Rise Park Surgery is pleased to announce that from Monday 3rd November 2014 we will be offering a phlebotomy service at the surgery.
If your GP or Nurse has requested that you need to have a blood test or you routinely have bloods taken as part of ongoing monitoring of a chronic condition (e.g. diabetes) you are now able to attend one of our clinics.
The clinics are as follows:-
Monday, Wednesday, Thursday and Friday between
8.30am – 11.00am.
Please call 0115 9272525 to book your appointment.
Please ensure that you bring your pathology form with you and report to reception on arrival. Please note that if you do not have the pathology form with you we will be unable to take your blood.
The Government requires that all practices utilise the electronic GP2GP facility for the transfer of all patient records between practices, when a patient registers or de-registers (not for temporary registration).
Rise Park Surgery has been using this facility from 10th December 2014 for all transfers of patient records unless there is an issue with the receiving practice's computer system which does not allow or provide such transfers.
Your Medical records and information sharing within the NHS
A patients guide to Summary Care Record, Care.data and Electroninc Data Sharing Model.
Data Sharing Patient Information Leaflet
NEW COMPUTER SYSTEM
In January 2014 we changed computer system so we would be very grateful if you could be patient with us for a little while longer whilst we get used to it.
We are confident that the new system will benefit both staff and patients in the long run as it will enable us to offer more automated services via the website; for example you can now order repeat prescriptions online as well as book appointments. Another benefit of the new system is that you can check yourself in for your appointment at the surgery on the 'Automated Arrivals Screen' without having to wait in a queue at reception. We are also able to share information more easily with other health organisations that may be treating you (please see information above regarding information sharing).
How information about you helps provide better healthcare ...
Confidential information from your medical records can be used by the NHS with the aim of improving the services offered for everyone. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
YOU HAVE A CHOICE - If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening please let us know here at the the surgery.
Please call into the surgery for a leaflet which gives more details or alternatively more information can be found at http://www.nhs.uk/caredata.
Please help us to help you when telephoning the surgery...
We want all our patients to be able to get through when they need to and avoid the frustration of an engaged telephone line!
We therefore ask that unless your problem is urgent and you need an appointment that morning please phone after 11:00am. Thank you.
New System For Urgent Appointments
As of 6th June 2012, urgent, 'on the day' appointments will be organised after a telephone consultation with a GP to assess the urgency of your problem.
If you think you need an urgent appointment please call the surgery as you would normally on 0115 927 2525. A receptionist will take your name, telephone number and a brief description of the nature of your problem if you are happy and able to give this information at the time (this will simply help the GP prioritise the calls).
Routine appointments can be booked up to 4 weeks in advance. If you can no longer make an appointment please let us know so we can offer it to someone else.
(Site updated 18/11/2015)