Welcome to Rise Park Surgery.
Rise Park Surgery serves the whole of Rise Park as well as areas of Top Valley and Bestwood Village. Our team includes six GPs, three nurses, one health care assistant, two phlebotomists as well as our practice manager, administration and reception staff.
We offer a full general practice service and run specialist clinics for children and pregnant women, diabetes and asthma sufferers and for patients needing minor surgery.
Please contact Nottingham City Commissioning Group on (0115) 8831820 for services we do not provide.
At Rise Park Surgery, we aim to treat all our patients promptly, courteously and in complete confidence.
Rise Park Surgery is pleased to welcome Dr Katherine Earis back to the surgery following her maternity leave. Dr Earis will be working on Tuesdays and Fridays.
The GP partners are also pleased to announce that Dr Elizabeth Lacey is joining the clinical team on a permanent basis. Dr Lacey will work Tuesday, Wednesday and Friday mornings.
As a response to patient feedback and for the convenience of all patients we have recently installed an Automated Arrivals/Check In Machine. We hope this will lead to shorter waiting times at the reception desk.
Next time you are at the surgery please feel free to check yourself in for your appointment!
If you require any assistance please ask one of the reception staff who will be happy to help.
During the month of January 2014 we will be changing to a new computer system.
The period between 17 January and 22 January 2014 we will be unable to offer routine appointments. We will run emergency surgeries for urgent medical problems.
To cause as little disruption to our repeat prescription service you may find when you collect your monthly prescription you will also receive a post-dated prescription ready for when your following prescription is due. Please keep this safe until it is required.
Everyone in the practice requires training in order to use our new system. This training program has already started but please be aware that members of staff, doctors and nurses may not be available at all times to enable them to have protected time for training.
We will go live with our new computer system on Wednesday 22 January 2014. We will still only be able to offer an emergency service for this day whilst we prepare everything ready for Thursday 23 January 2014.
Please understand that once we are working live with the new system, after 22 January 2014, surgeries and clinics may run behind as the doctors and nurses may take a bit longer during their consultations while they navigate through the system.
Also reception staff may take a moment longer than usual to deal with patients while they get familiar with the computer system. As a result of this you may find that there is a need to queue but staff will get to you as quickly as they can.
How information about you helps provide better healthcare ...
Confidential information from your medical records can be used by the NHS with the aim of improving the services offered for everyone. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
YOU HAVE A CHOICE - If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening please let us know here at the the surgery.
Please call into the surgery for a leaflet which gives more details or alternatively more information can be found at http://www.nhs.uk/caredata.
Please help us to help you when telephoning the surgery...
We want all our patients to be able to get through when they need to and avoid the frustration of an engaged telephone line!
We therefore ask that unless your problem is urgent and you need an appointment that morning please phone after 9.30am. Thank you.
New System For Urgent Appointments
As of 6th June 2012, urgent, 'on the day' appointments will be organised after a telephone consultation with a GP to assess the urgency of your problem.
If you think you need an urgent appointment please call the surgery as you would normally on 0115 927 2525. A receptionist will take your name, telephone number and a brief description of the nature of your problem if you are happy and able to give this information at the time (this will simply help the GP prioritise the calls).
Routine appointments can be booked up to 4 weeks in advance. If you can no longer make an appointment please let us know so we can offer it to someone else.
(Site updated 04/03/2014)