Welcome to Rise Park Surgery.
Rise Park Surgery serves the whole of Rise Park as well as areas of Top Valley and Bestwood Village. Our team includes six GPs, three nurses, one health care assistant, two phlebotomists as well as our practice manager, administration and reception staff.
We offer a full general practice service and run specialist clinics for children and pregnant women, diabetes and asthma sufferers and for patients needing minor surgery.
Please contact Nottingham City Commissioning Group on (0115) 8831820 for services we do not provide.
At Rise Park Surgery, we aim to treat all our patients promptly, courteously and in complete confidence.
Easter Bank Holiday Closure
The Surgery will be closed on Good Friday, 18 April 2014 and Easter Monday, 21st April 2012. We will reopen at 0830hrs on Tuesday 22nd April 2014.
When the Surgery is closed please call the 'Out of Hours' Service on 111.
Alternatively NHS Direct can be contacted on:- 0845 46 47.
PATIENT PARTICIPATION GROUP
Please see the Patient Group Tab for the latest minutes from recent meetings and plans for 2014 - 2015. If you would be interested in joining the group (we meet approx 3 times a year for an hour or so) please contact Jo Hynes, Patient Services Manager on 0115 927 2525.
Rise Park Surgery are pleased to announce that we are now able to offer patients the ability to order repeat prescriptions via this website as well as booking appointments on line.
To register for the website please bring one form of photo ID (i.e. passport, driving license) and one utility bill showing your current address (no more than 6 months old) and reception will provide you with a user name and password.
Your medical records and information sharing within the NHS
A patients guide to Summary Care Record, Care.data and Electroninc Data Sharing Model.
Data Sharing Patient Information Leaflet
NEW COMPUTER SYSTEM
In January 2014 we changed computer system so we would be very grateful if you could be patient with us for a little while longer whilst we get used to it.
We are confident that the new system will benefit both staff and patients in the long run as it will enable us to offer more automated services via the website; for example you can now order repeat prescriptions online as well as book appointments. Another benefit of the new system is that you can check yourself in for your appointment at the surgery on the 'Automated Arrivals Screen' without having to wait in a queue at reception. We are also able to share information more easily with other health organisations that may be treating you (please see information above regarding information sharing).
Rise Park Surgery is pleased to welcome Dr Katherine Earis back to the surgery following her maternity leave. Dr Earis will be working on Tuesdays and Fridays.
The GP partners are also pleased to announce that Dr Elizabeth Lacey is joining the clinical team on a permanent basis. Dr Lacey will work Tuesday, Wednesday and Friday mornings.
As a response to patient feedback and for the convenience of all patients we have recently installed an Automated Arrivals/Check In Machine. We hope this will lead to shorter waiting times at the reception desk.
Next time you are at the surgery please feel free to check yourself in for your appointment!
If you require any assistance please ask one of the reception staff who will be happy to help.
How information about you helps provide better healthcare ...
Confidential information from your medical records can be used by the NHS with the aim of improving the services offered for everyone. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
YOU HAVE A CHOICE - If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening please let us know here at the the surgery.
Please call into the surgery for a leaflet which gives more details or alternatively more information can be found at http://www.nhs.uk/caredata.
Please help us to help you when telephoning the surgery...
We want all our patients to be able to get through when they need to and avoid the frustration of an engaged telephone line!
We therefore ask that unless your problem is urgent and you need an appointment that morning please phone after 9.30am. Thank you.
New System For Urgent Appointments
As of 6th June 2012, urgent, 'on the day' appointments will be organised after a telephone consultation with a GP to assess the urgency of your problem.
If you think you need an urgent appointment please call the surgery as you would normally on 0115 927 2525. A receptionist will take your name, telephone number and a brief description of the nature of your problem if you are happy and able to give this information at the time (this will simply help the GP prioritise the calls).
Routine appointments can be booked up to 4 weeks in advance. If you can no longer make an appointment please let us know so we can offer it to someone else.
(Site updated 14/04/2014)