Urgent appointments
To request an urgent appointment for today (Monday to Friday):
- use our GP online system
- phone us on 0115 927 2525, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account
- use the GP online system to submit an admin request
- phone us on 0115 927 2525, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if you are clinically unable to leave your home/housebound.
Please ring as soon as possible that day to arrange a visit and let us know if your condition is urgent.
Telephone Consultations
Are you aware we provide telephone consultation appointments for our patients?
Our telephone consultations are used for patients who feel they do not need a face to face consultation but may still have a query or may be worried about an issue.
You can book theses appointments through reception. Please note these appointments must not be used to request repeat prescriptions.
Pharmacy First
Most pharmacies can help you with seven common conditions without needing a GP appointment.
Speak to your pharmacist if you suspect you have;
Sinusitis
Sore Throat
Earache (children)
Infected Insect Bite
Impretigo
Shingles
Urinary tract infection (women)
Visit your pharmacy first